Automatic Call Distribution (ACD)
The UNIVERGE® SV8000 Series ACD facilitates the handling of high call volume with a minimum number of resources. It reduces caller hold time and distributes call volume evenly among employees. Callers are given the option of either immediately leaving a message for agent callback or holding for an agent. Those who wish to hold hear initial and repeating announcements encouraging them to remain in the call queue. This prevents callers from hanging-up and reduces lost calls thereby helping to improve employee efficiency and streamline staffing.
Email Integration
Email Integration automatically sends an email notification when a user receives a new voice mail message. The email can optionally include the voice mail message as a wav file attachment. To hear the message, just double-click the wav attachment to have the message play. Integration of voice and data is no longer limited to the network or the PC desktop; it is now in the end-users’ hands, providing role-enabled communications as part of NEC’s UNIVERGE360 approach.
Voicemail
UM8000
The UM8000-Mail solution is an enhanced, in-skin unified messaging system that delivers abundant message storage, scalable port capacity and all the features you’ve come to expect from NEC, a leader in voice messaging products. It perfectly exemplifies NEC’s UNIVERGE®360 approach by adding elements of Unified Communications into the business and is designed specifically for the SV8000 series communications servers. UM8000-Mail offers a reliable system with a smaller footprint and lower operating cost than other systems.
InMail
For today’s small-to-medium size businesses (SMB), there is simply no place for long call-holding periods, incorrect call routing or lost messages. While organizations seek the right solution to address these issues, they also expect improved efficiency, economy and convenience.
The UNIVERGE® VM8000 InMail Solution, a part of NEC’s UNIVERGE360 approach to fully integrate communications into the business environment, is ideal for SMBs wishing to ensure that all callers get to the people and information that they need without prohibitive hold times or dropped calls. It is an embedded solution for the UNIVERGE SV8100 Communication Server that provides digitally-integrated voice messaging capabilities and Automated Attendant features to meet a SMB’s communication needs both now and in the future.
PC Attendant/ PC Assistant
Rather than remembering feature codes, SV8100 users with PC Assistant click easy-to-understand icons on their computer screens for functions including Hold, Transfer, Conference, Park, and Barge-in. The PC Assistant also simplifies call management by keeping track of current call status.
For example, when no call is active, the Answer, Transfer, and Conference icons are dimmed and cannot be selected. While an incoming call is ringing, the answer and redirections are available. When a call is received, it can be answered with the PC Assistant or with your desk set. Either way, once a call is answered, icons for all available features become active. This simple interface is clear and easy for users to understand. The PC Assistant interface screen can be docked anywhere on the PC screen, making it easy to hide out of the way when you don’t need it and are working on other tasks. In the Docked Mode, the Assistant bar can be attached to the top or bottom of the screen. In the Auto Hide mode, the Assistant hides where it is docked until the pointer is moved off the screen.
